• RSS
    • Twitter
    • Facebook
    G U Y    W I N C H    P H . D .
    • The Squeaky Wheel Book
    • News & Reviews
    • Guy’s Blog
    • About Guy
    • Speaking & Training Info
    • Psychotherapy
    • Contact

    • Click to Purchase:



    • Blog Search

    • Recently Tweeted

      • TY! @THNKR 4 #FF with such great company: @michaelpollan @BrennanCenter @bluehillfarm @johndurant #Bookd @radicalmedia 1 week ago

    Customer Service on the Titanic



    James Cameron’s film Titanic, now out in stunning 3D, gives us a glimpse into the customer service practices of the time and raises the question—have customer service practices evolved or devolved over the last one hundred years? In my book The Squeaky Wheel I discuss the history of complaints...

     QuickView  |  Read Full Article




    • Recent Posts


      • Customer Service on the Titanic
      • Picture Perfect Complaints
      • How To Complain Without Triggering Defensiveness
      • What Marital and Customer Service Complaints Have in Common
      • Sh*t Customer Service Representatives Say
      • The 5 Most Read Customer Service Articles of 2011
      • Customer Service Hitting All-Time Lows as Holiday Shopping...
      • New Study Reveals White Lies about Customer Dissatisfactions...
      • Taco Bell and Complaints Gone Wild
      • Is Excessive Homework in Private Schools a Customer...
      • Which Emotion Most Drives Customer Hostility?
      • The True Meaning of Customer Service Week
      • 10 Most Annoying Customer Service Practices
      • How South Africa Turned Oscar Pistorius’ Win into...
      • Customer Service for the Undead
    • Welcome to My Blog

      Information, advice and news about our complaining psychology and its impact on our lives and updates about The Squeaky Wheel book.

    • Complaint Makeovers

      Send us a complaint you would like to make to a business, service, friend or loved one (include full details). Every month we will choose one complaint and give it an effective complaining makeover. We will post before and after versions on our site so please obscure all information you do not wish to be made public. Use the 'Contact Us' tab to make your submissions. Choices made at our editorial discretion. Apologies to those not selected.

    • My Squeaky Wheel Blog on Psychology Today:


      Does Complaining Harm Mental Health?


      Patients Discover I Did Stand-Up


      Why Parenting Books Don't Work


      5 Gadgets that Save Marriages


      Marriage & Sexual Complaints: Inevitable or Solvable?


      Snoring Harming Your Marriage?


      On Being a Psychologist in Manhattan on Sept 11, 2001


      Setting Expectations about Study Habits with Kids


      Parenting as Managerial Teamwork


      Marital Complaints & Cardiac Health


      Affair Warning Signs


      Surviving Chronic Complainers


      Relationship Second Chances


      Power of Emotional Validation


      Why Companies Fail at Handling Customer Complaints


      Is Twitter Changing Consumer Psychology?


      The Last Bullying Frontier


      Do You Speak Up When You Should?


      How to Test Your Empathy


      Men's Guide to Crossing the Valentine's Day Minefield


      Is Your Partner Addicted to their Phone or Blackberry?


      How to Attain Real Personal Empowerment


      What Complaints Choirs Tell Us about Our Complaining Psychology


      A New Year's Resolution You Won't Complain About


      How to Resolve Christmas Shopping Complaints


      The Science of Effective Apologies


      The Power of Authentic Smiles


      The Dos and Don'ts of Complaining about Air Travel


      The Dos and Don'ts of Complaining about Air Travel


      5 More Ways to Avoid Family Meltdowns on Thanskgiving: Part II


      5 Ways to Minimize Family Tensions this Thanskgiving: Part I


      Complaining Learned Helplessness and Voter Turnout in 2010





    Copyright © 2010 GuyWinch.com