Media & Reviews

    REVIEWS FOR EMOTIONAL FIRST AID:

Publisher’s Weekly: “Outstanding work,” and “A valuable addition to the self-help oeuvre.” 

New York Journal of Books: “Insightful and practical…a book with depth and relevance.”

The Self-Improvement Blog: “Practical…down to earth…powerful!”

Meg Selig, author of Changepower! on Psychology Today.com:  “This is what “self-help” should mean–effective and healing self-care.”

Dr. Susan Heitler, Power of Two Marriage.com, Reading Guy Winch’s excellent new book proved to be a surprisingly powerful experience.”

    NEWS FOR EMOTIONAL FIRST AID:

VIDEO: Talks@Google: Emotional First Aid, August 6, 2013

VIDEO: WGN-TV Chicago Morning News, Pet Peeves, October 14, 2013

AUDIO: Leonard Lopate Show named my interview one of the Favorites of 2013! 

AUDIO: WAMC, The Roundtable with Joe Donahue, August 27, 2013 

AUDIO: Central Time WNPR Rejection July 25, 2013

AUDIO: Jefferson Exchange JPR August 5, 2013 

AUDIO: Lewis Howes’ School of GreatnessThe Science of Healing Emotional Injuries, December  2013

VIDEO: Canada AM: How to Complain Effectively, July 2, 2013

CNN.com: Five Tips for Recovering from Emotional Pain, August 2, 2013

Salon.com: Rejection is More Painful Than You Think, July 23, 2013

Today.com: Telling Yourself “You’re Amazing” Never Works, August 8, 2013

Time.com: Does Facebook Make Us Happy? August 15, 2013; Childhood Bullying’s Lasting Impact on Employment, August 19, 2013 

Huffington Post Science: This is Your Brain on Rejection, August 15, 2013;  Healthy Living: Ignoring Psychological Injuries Damages Mental Health, August 10, 2013

U.S. News & World Report: What’s Causing Your Bad Mood? March, 2014

UpstartBizJournals.com: How to Recover When You Don’t Get Funding, August 15, 2013

Scientific American Mind: Emotional First Aid is a Recommended Book, Nov/Dec 2013 Edition

Washington Times: Government Shut-Down Hurts Employees Feelings: October 18, 2013

Switch and Shift.com: Leaders and Loneliness, August 29, 2013; Using Failure to Identify Blind Spots, Dec 3, 2013

Entrepreneur.com: How to Admit When You’re Wrong, July 17, 2013

eHarmony.com: Three Ways to Bounce Back from Rejection; September 2013; Why You Shouldn’t Brood About the One Who Got Away, December 2013

Tiny Buddha.com: How to Heal: December 2013 

Psychotherapy Networker: Emotional First Aid: Looking Beyond the DSM: Jan/Feb 2014

Pick the Brain.com: 5 Ways Our Unconscious Reacts to Rejection, November 3, 2013

Lifehacker.com: Change Perspective to Minimize Emotional Pain, September 16, 2013; Key Ingredients to an Effective Apology, December 16, 2013

Womens Health Mag.com: The Self-Esteem Booster that Doesn’t Work, July 16, 2013

Long Island Newsday: Psych Yourself Up Not Out, August 31, 2013 

Happify.com: Stop Dwelling on Negative Thoughts, August 15, 2013

Inspire Me Today.com: Healing Emotional Pain, December 18, 2013

Brain Blogger.com: What Brain Scans Reveal About Hurt Feelings, November 28, 2013

AUDIO: Lewis Howes.com The Science of Healing Emotional Injuries, December 2013

AUDIO: The Mental Illness Happy Hour with Paul Gilmartin: Rumination, Rejection, March-April 2014

AUDIO: RADIO AUSTRALIA, Sound Mind, August 20, 2013

AUDIO: WCCO:  ‘Catching’ Depression From College Roommates , June 24, 2013 

AUDIO: Emotional First Aid Interview: The Depression 180 Telesummit with Craig Meriwether: Feb 2014

AUDIO: NPR: Talk of The Nation May 28, 2013

     REVIEWS OF THE SQUEAKY WHEEL:

Publishers Weekly calls The Squeaky Wheel “A thoroughly entertaining read!”

Library Journal calls The Squeaky Wheel: “Excellent for all disgruntled souls out there.”

Psych Central.com calls The Squeaky Wheel: Motivating…informative…fascinating.”

Elle Magazine January 2011 Edition: Field Guide to Self-Help

The Self-Improvement Blog: I would like to see The Squeaky Wheel be required reading for every adult and near adult on the planet.”

Psychology Today Blog: “Memorable as well as hysterically funny.”

     THE SQUEAKY WHEEL WAS FEATURED IN:

THE NEW YORK TIMES: May 4, 2013: The Satisfaction and Annoyance of Complaining

VIDEO: Radical Meida’s YouTube Channel THINKR: Steve Jobs: Life & Legacy Reexamined

BBC RADIO All In the Mind: December 2011 (2nd Segment 10 minutes in)

Money Magazine: December 2011 Issue: Getting Super Customer Service

VIDEO: CBS — The Talk: March 16, 2011

VIDEO: Authors@Google: How Our Complaining Psychology Affects Our Lives and Relationships

Forbes.com: How to Complain to Customer Service and Win: June 20, 2011

AUDIO: NPR’s Marketplace Moneywith Tess Vigeland: May 20, 2011

AUDIO: NPR WLRN Topical Currents with Joseph Cooper: May 31, 2001

AUDIO: Consumerism Commentary Podcast: March 27, 2011

Portfolio.com: Managers get a Lingo Makeover: May 10, 2011

Men’s Health Interview: How to Complain to a Woman

Forbes.com: When Employees Feel Expendable: October 10, 2011 

Psychology Today: The Art of Influence: October 2011

Chicago Tribune: What’s Your Best Workplace Gripe?

CBS News.com Depressed? How to Complain Away Bad Moods

Woman’s Day Magazine March 2011: Speak Up to Get What You Want

The New York Times: Complaints Against Lenders: September 9, 2012

Cosmopolitan Magazine September 2011

Martha Stewart Living Radio–Living Today: April 27, 2011

The Toronto Sun: April 25, 2011: The Not So Silent Protest, September 27, 2011 Couples and Sex, January 17, 2012 Matrimonial Meddling

AUDIO: American Marketing Association Podcast: The Complaint Economy: How Twitter & Facebook are Changing Consumer Psychology–April 5, 2011

AUDIO: Psychiatric Secrets Revealed Podcast with Dr. Mike Kuna: August 2011

AUDIO: iProcrastinate Podcast with Dr. Timothy Pychyl: May 18, 2011

AUDIO: Life Habits Podcast with Karel Vrendenburg: May 27, 2011 (iTunes) or Website

Psych Central: Complaining About Complaining 2012

Babble.com How to Complain so Your Kids Will Listen

Bottom Line Secrets How to Complain to People You Know

MSNBC.com: Complaints about TSA airport screeners 

     RADIO APPEARANCES:

Health Mind Fit Body Podcast: Part 1 & Part 2

The Browser: KSL Salt Lake City, Utah — March 1, 2011

Morning Show with Paul Miller: WPHM — Detroit, Michigan — March 2, 2011

Live with David Lile: KFRU Columbia, Missouri — March 11, 2011

The Ed Tyll Show: Big 810 AM, Orlando — March 14, 2011

The Kim Iverson Show: Syndicated — March 14, 2011

Clay & Karen Show: CJJR Vancouver — March 16

The Jim Scott Show: WLW Cincinnati — March 2011

Frankie Boyer Show: Syndicated — March 18 2011

Saturday Morning News: WSYR Syracuse — March 19, 2011

Public Affairs with Lee Callahan: KPTK Seattle — March 20

The Positive Mind with Armand DiMele: Episode Date–March 22, 2011

Good Day with Supermarket Guru Phil Lempert: March 26, 2011

Conversations with Peter Solomon, WIP Philadelphia: March 27, 2011

Scott Cluthe’s Positively Incorrect Radio Show: March 31, 2011

Equity Strategies with Stu Taylor, Radio America Network: April 3, 2011

Chuck Collins Show, WAKR-AM: April 6, 2011

Dave Durian Morning Show, WBAL-AM: April 6, 2011

Kim fraser Show, CJAD-AM: April 7, 2011

Kevin & Taylor in the Morning, WFSH-FM: April 12, 2011

Diane Jones Show, KLPW-AM: April 20, 2o11

Kim Pagano Show, KKZZ-AM: April 20, 2011

The Self-Improvement Show with Irene Conlan: April 21, 2011

Naked Talk Radio with Elaine McMillan, WKRP Radio: April 22, 2011

Conversations with Charles Dyer, KNews-FM: April 26, 2011

Casey & Kristen, KCLB-FM: April 26, 2011

Seize the Day–Catholic Channel, Sirius XM: April 28, 2011

Randy Meyer–Infotrak–Syndicated: May 2011

Sunday Morning Magazine with Kate Daniels, KWRM-FM: May 2011

     RECENT ARTICLES:

VIDEO: Why Customers Don’t Complain: Customer Thermometer 

Responding to Customer Complaints on Social Media: Assistly.com

Why We Fall Out of Love: Happen Magazine

Spicing Up Marriage Online: Calgary Sun

Customer Relationship Management as Customer Service Dialogue in My Customer.com

Revolutionizing Customer Service is a Dance for Two in Get Satisfaction

The 3 Things Complaining Customers Fear Most in Customer Service Manager

Corporate Culture as Antidote to Call-Center Attrition in Savvy Capitalist

Customer Complaints: The Expressway to Customer Loyalty in Return Customer

Does Your Company Know How to Complain Effectively? in Who’s Your Gladys?

Impact of the Customer Complaining Paradox on Companies’ Bottom Line in Retail Online Integration

Too Much Complaining: Tips on Cutting Down Tween Girls  ‘Complaint-Talk’ in St. Louis Post Dispatch

Can Over-Complaining Kill a Marriage? in Cupids Pulse.com

How to Complain and Get Results–Interview: in Flooring the Consumer

When Consumers Complain: Happi.com

The Danger of Over-Complaining for Tween and Teen Girls in Great Dad.com

Thanksgiving Advice for Managing Family Tensions via Lifehacker.com

Look at Anger as an Opportunity for More Effective Complaining via Lifehacker.com

What Lying Does to Your Brain and Body via Lifehacker.com

French President’s Plan to Write off Homework via FoxNews.com

Talk So Your Husband Will Listen via WETV.com