Are You a Kind Person? Take the Test to Find Out

Posted by:     Tags:  , , , , , , ,     Posted date:  May 27, 2011  |  4 Comments




Most of us would like to consider ourselves kind, but are we? One of the situations in which we find it most challenging to maintain kindness is when voicing complaints to customer service representatives.

Kindness is easy when we’re playing with children or puppies, or helping an octogenarian blow out candles on their birthday cake so their dentures don’t land in the icing. The real test of kindness comes in situations involving frustration and irritation and when it comes to those, customer service calls are often at the top of our list.

How kind do you tend to be when calling a customer service hotline to complain?

When calling a customer service hotline have you ever done the following?

1. Raised your voice?

Never              Rarely              Only When They Deserve It   

0                      1                                           2

2. Used profanity?

Never              Rarely             Only When They Deserve It

0                      1                                           2

3. Used insults or putdowns?

Never              Rarely             Only When They Deserve It

0                      2                                           3

4. Used disparaging non-verbal communications such as sighs, snorts, ach’s or ech’s?

Never              Rarely             Only When They Deserve It

0                      1                                           2

5. Used laughter or sarcasm to convey your disgust?

Never              Rarely             Only When They Deserve It

0                      1                                           2

6. Hung up on the representative?

Never              Rarely             Only When They Deserve It

0                      1                                           2

7. Threatened the representative in any way?

Never              Rarely             Only When They Deserve It

0                      3                                           4

8. Imitated the representative’s accent when telling your friends about the call?

Never              Rarely             Only When They Deserve It

0                      2                                           3

SCORING: *

0 – 5: Let me guess, you’re a cookie-baker, aren’t you? Cookies aside, you are truly a kind person, endowed with patience, understanding and good-will. If you make your case well, these qualities should also make you an effective complainer in customer service situations as representatives are more likely to help those who treat them with kindness and respect.

6 – 12: You are in the ‘ish’ category—you are kind’ish or kinda kind if you prefer. In other words, you have the capacity to be kind but you don’t always choose to use it. You might be letting your temper get the best of you in frustrating situations. When it comes to complaining effectively to companies and getting the result you want, you should consider doing that which is effective (using kindness and respect) as opposed to venting your emotions unproductively.

13 – 20: Yikes! Have you considered anger management? Certainly customer service calls can be frustrating but one thing is for sure, the person answering the call is not responsible for your problem. They are only there to help you and they can only do so within the limited constraints of their authority. Anger rarely makes our complaints more effective and after all, you would prefer to get a satisfying result, no?

Watch my talk: How Our Complaining Psychology Affects Our Lives and Relationships–Here (It’s actually funny and engaging…).

* This test is not scientific and is meant for entertainment and thought provoking purposes only.

Copyright 2011 Guy Winch

Follow me on Twitter @Guy Winch



About the author





Related Posts





Wanna say something?






 

4 Comments for Are You a Kind Person? Take the Test to Find Out

Anon

Shoot! I’m not as kind as I thought!
Is anyone?

seo

Very nice post. I just stumbled upon your blog and wished to say that I’ve really enjoyed browsing your blog posts. After all I’ll be subscribing to your feed and I hope you write again soon!

The Kindness Test | REBEL THIS

[…] your date to the test – the kindness test. Get them to talk to a customer service representative, and you’ll see what (s)he’s really made […]